About us

Prague GuideWhy choose us?

We are the best choice for everybody who is looking for the quality, good price, individual approach and personal touch. If you want to spend an amazing time in Prague and not to waste time, we are the right choice.

About our team

Our team of professional guides (all of them have passed an exam in history, topography, etc.) will  make your visit in Prague wonderful and amazing.

 

Our services

We focuse on individual walking trips round Prague which are always adapted to the request of our clients. We can arrange your individual excursions to attractive places not only in Prague (National Theatre,  Estate Theatre, brewery, etc.), but as well as to other places of interest, such as sightseeing tours outside of Prague or special trips as :wine trip, beer trip, spa, etc..
We prepare also tours which are suitable for disabled clients, clients with children, seniors, etc.
Our services include tickets to opera, ballet, concerts or other cultural events.  We can recommend you the perfect restaurants where you can taste the Czech or other Cuisine.

How to book a tour?

The easiest way to book a tour is to send us e-mail.

The communication with "office - Prague by Guide" is available in English, German, French.

The guide service is available in any language.

We focuse on individual walking trips through Prague which are always tailored  to our clients. With respect to our efforts for individual approach we appreciate some information about you  – your group. (age, profession, interests, level of your knowledge about Prague and Czech Republic, etc.). All information is voluntary.

The guide can pick you up  at the hotel or you can choose another meeting point.  If you didn´t find anything suitable in our offer, send us  your request and we will prepare your individual tour.

 

Terms and Conditions

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be at lest 18 years old at the time of booking.

The price quoted in the Invoice issued is guaranteed, unless you change your booking. Any increases in our costs which occur after the Invoice has been sent must be agreed by you. The way of payment must be mutually agreed.

When processing personal data of clients we are obligated to guarantee that the customer does not suffer harm to their rights.

 

Payment

The payment is according to our price list and is based on previously mutually agreed deal.

 

Ways of payment:

  • Cash payment to your guide (CZK, USD, EUR, GBP).
  • Interim payment by credit card (VISA, MASTER)
  • Interim payment by bank transfer. (bank fees are paid by clients)
  • We don't accept credit cards during the tour.
  • There are no hidden fees.

 

Complaint Procedures

  • If you have a complaint about our services, you must immediately notify us or the supplier of the service in question locally.
  • If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by email.
  • Receiving of your complaint will be confirmed.
  • We will investigate your complaint and send you a written response by e-mail within 15 working days.
  • If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, or calling and informing us, then we may not be able to deal positively with any complaint on your return.

References

Thanks for a very enjoyable tour. Your tour was as if we were being shown the city by a personal friend. Thanks for being sensitive to our particular interests and needs. I will be happy to pass along my recommendation for your services.
Best Regards

24.7.2011 Barbara and Tom Tailor